Terms and Conditions

Please read these terms carefully before using our services. By using TribElle, you agree to these conditions.

Contents

1. About Us
2. Eligibility and Use of Services
3. Medical Consultations and Prescriptions
4. Ordering and Payment
5. Subscriptions
6. Account Termination by Customer
7. Delivery and Shipping
8. Returns, Refunds and Cancellations
9. Privacy and Data Protection
10. Liability and Medical Disclaimers
11. Intellectual Property and Website Use
12. Compliance and Regulatory Requirements
13. Complaints Procedure
14. Force Majeure

TribElle Ltd is a UK-based online pharmacy. We provide prescription and non-prescription medicines, health products, and medical advice via online and video consultations with licensed healthcare professionals.

We operate under the regulations of the General Pharmaceutical Council (GPhC) and Medicines and Healthcare products Regulatory Agency (MHRA). All clinical and dispensing services are provided by qualified UK pharmacists registered with the GPhC.

By using our services, you confirm that:

• You are at least 18 years old.
• You are a UK resident (our services are not available outside the UK unless stated otherwise).
• You are legally allowed to purchase medication in the UK.
• You will provide accurate and complete personal and medical information.
• You understand that online consultations do not replace in-person doctor visits.
• You will use our products responsibly and in accordance with the advice of healthcare professionals.

We reserve the right to:

• Decline service if we suspect fraudulent activity, identity misuse, or unsafe medication use.
• Suspend or terminate your account if you fail to comply with these terms.
• Refuse service if the provided information is misleading, incomplete, or if supplying medicines would violate regulatory standards.

• All prescriptions are issued by licensed UK prescribers after a clinical assessment.
• A prescription will only be provided if the prescriber determines that the medication is safe and appropriate for you.
• If a prescription request is denied, you will be informed and may be advised to consult a GP.
• You must provide honest and complete medical information in online consultations.
• Your prescription history may be checked with NHS and private pharmacy records to ensure safety.
• Our pharmacists and prescribers may refuse to issue medication if there are concerns about safety, misuse, or interactions with other drugs.
• Restrictions on safe use quantities may apply.

Missed Consultations

If you fail to attend two scheduled clinical consultations without providing reasonable notice, your order may be cancelled and refunded. A £5 processing fee may be deducted at our discretion.

Patient Responsibility

You are responsible for providing full and accurate information. TribElle is not liable for adverse outcomes resulting from withheld or inaccurate medical history.

Emergency Situations

Placing an Order

• Orders must be placed via our website (TribElle.co.uk) or any approved platform.
• Age and ID verification will be undertaken by AgeChecked. If verification fails, a photo ID will be requested.
• For prescription medicines, you must complete an online consultation. Dispatch normally takes 1-2 working days after approval, but may be delayed if further clinical review is required.
• Orders are only processed once the prescription is approved.
• Non-prescription products may be purchased directly. TribElle may guide on safe and appropriate use, but such advice does not replace consultation with a qualified healthcare professional.

Payment and Pricing

• Payments must be made through our secure online payment system using credit/debit cards.
• Prices include VAT where applicable.
• We reserve the right to change product pricing, offers, or discounts without prior notice.
• If a payment is unsuccessful, the order will not be processed.

Order Confirmation

Once payment is completed, you will receive an order confirmation email. If you do not receive confirmation, please contact customer support before re-ordering. We have no obligation to supply quantities exceeding the permitted maximum limit. We reserve the right to reject any order.

• The subscription renews automatically every month unless cancelled.
• Payment for the first instalment is taken when the order is first placed. Subsequent payments are taken when the order is prescribed (around 28 days after the previous order).
• Subscription fees include: clinical review (where applicable); prescription issuance (if approved); medication supply and standard delivery.
• Prices may be updated with reasonable notice prior to renewal.
• If payment fails, TribElle may suspend or cancel the subscription.

You may cancel your subscription at any time. Cancellation will:

• Prevent future renewals; and
• Take effect at the end of your current paid billing cycle.

No refunds are provided for partially used subscription periods unless required by law.

TribElle may cancel your subscription immediately if:

• Clinical continuation is not appropriate.
• You breach these Terms.
• Regulatory or safety concerns arise.

You may close your TribElle account at any time by contacting us at contact@tribelle.co.uk. Before closing your account, please note:

• Any active subscriptions must be cancelled separately prior to account closure.
• Outstanding orders already in processing or dispatch cannot be cancelled once dispensed.
• Your medical and prescription records will be retained for the period required by law and GPhC regulations, even after account closure. You may request a copy of your data at any time under your rights as a data subject.
• Following account closure, you will no longer have access to your order history or consultation records through the TribElle platform.

• Medicines are dispatched within 1-2 working days of prescription approval, subject to clinical checks. If our clinical team has additional follow-up questions, a delay in approving and dispatching your order may occur.
• Deliveries are handled by Royal Mail or courier partners. Delivery times are estimated and not guaranteed.
• Some medicines require a signature.
• It is your responsibility to ensure someone is available to receive the delivery. TribElle is not liable for failed deliveries if no one is present.
• It is your responsibility to ensure your address is correct, complete and up to date in advance of placing your order. We are not liable for incorrect or incomplete addresses provided by the customer.
• For cold chain deliveries, products are shipped in temperature-controlled packaging. It is your responsibility to comply with storage and usage instructions. If unsure, please refer to the Patient Information Leaflet or contact us.
• If your order is lost in transit, we will investigate before considering a replacement or refund.
• We cannot deliver prescription medications outside the UK.

• We will make every attempt to cancel an order if requested before dispatch, but this cannot be guaranteed.
• Disposal of unused medicines can be arranged through our customer service team.
• If incorrect, faulty, or recalled medication is issued, please contact us for resolution.
• Refunds, where applicable, will be processed within 5-10 working days.

We take your privacy seriously and comply with UK GDPR and the Data Protection Act 2018. Health data is only shared with authorised healthcare professionals and our delivery partners.

Marketing Consent

Every marketing email contains an unsubscribe link. Clicking this will stop all promotional communication, though we may still contact you about order updates, prescriptions, or other essential service information.

Electronic Communications

By creating an account, you consent to receive communications electronically. These include transactional and safety-related messages, which cannot be opted out of.

Data Protection Legislation

Information gathered to set up an account, billing, delivery and queries is only kept for as long as is required. We will not share your personal information with any organisation other than those directly involved in delivering services to you.

Cookies Policy

We use cookies and similar tracking technologies to improve your experience on our website. For full details of how we use cookies and how to manage your preferences, please read our Cookie Policy.

• TribElle is not a replacement for your GP or specialist.
• Website information is for general guidance and should not be used for self-diagnosis.
• No health outcomes, including weight loss or symptom improvement, are guaranteed. Results vary between individuals.
• We are not liable for adverse reactions resulting from misuse, incomplete information, or ignoring professional advice.
• We supply products for domestic and private use only.

All content (text, branding, images) is owned by TribElle. Reproduction, resale, or misuse is prohibited. Fraud, hacking, or spreading false information will result in suspension and possible legal action.

TribElle is not responsible for claims made by third-party affiliates, influencers, or advertisers outside our official channels.

Changes to Terms and Conditions

We may update these Terms at any time. Changes take effect immediately once posted. Continued use of our services means you accept the revised terms.

Accuracy of Information on the Website

We strive to keep all product and medical information accurate and up to date. However, website content does not replace professional medical advice. TribElle is not responsible for outdated or incorrect information caused by external factors (e.g., manufacturer updates, regulatory changes). TribElle may provide links to third-party websites for your convenience. We have no control over such sites and are not liable for their content or services.

Third-Party Rights

These Terms and Conditions apply only to you and TribElle. No third party has the right to enforce any terms within this agreement.

We comply with UK healthcare laws, including:

• General Pharmaceutical Council (GPhC) Guidelines
• Medicines and Healthcare Products Regulatory Agency (MHRA) Regulations
• National Institute for Health and Care Excellence (NICE) Standards
• UK GDPR and Data Protection Act 2018

All consultations, prescriptions, and medication dispensing follow strict clinical governance protocols.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of the courts of England and Wales, Scotland, or Northern Ireland, depending on where you reside.

Fraud and Misuse

TribElle reserves the right to cancel any order if fraudulent activity is suspected, including but not limited to multiple accounts, false identification, or improper prescription use.

We aim to provide 100% customer satisfaction. If you are dissatisfied with any aspect of our service, you can file a complaint by emailing our customer service team, providing full details (including your order number where relevant). We aim to respond within 5 working days and will investigate thoroughly.

If you are not satisfied with our response, you have the right to escalate your complaint to the General Pharmaceutical Council (GPhC), the regulatory body for pharmacies in Great Britain, at www.pharmacyregulation.org. You may also refer your complaint to the Parliamentary and Health Service Ombudsman if you feel your concern has not been resolved adequately.

Notification of Errors

If you notice any errors in your order, prescription, or personal details, contact us immediately at contact@TribElle.co.uk. If the error affects medication safety, we will take urgent action to correct it. If we identify an error in your order, we will notify you as soon as possible and arrange a replacement or refund if necessary.

TribElle shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control. This includes but is not limited to postal or courier disruptions, supply chain failures, manufacturer shortages, regulatory changes, pandemics, natural disasters, or technical failures affecting third-party systems. In such circumstances, we will notify you as soon as reasonably possible and work to fulfil your order or arrange a suitable resolution. If a delay affects a time-sensitive prescription, we strongly advise you to contact your GP or NHS services to arrange an alternative supply.

Questions about our terms?

Our team is here to help. Reach out and we'll get back to you within 5 working days.