Frequently Asked Questions

TribElle is an online pharmacy which provides convenient access to prescribed treatment, subject to clinical approval.

TribElle is registered with and regulated by the General Pharmaceutical Council. You can search the register here: www.pharmacyregulation.org/registers. TribElle is authorised by the MHRA to sell medicines online through our website www.tribelle.co.uk and is also certified by LegitScript, an organisation that monitors online pharmacies. All prescribing is carried out by qualified healthcare professionals, and medication is dispensed from our licensed pharmacy in line with UK regulations.

The process is 3 simple steps.

• Step 1: Fill in an online consultation to check eligibility and select your preferred medication.
• Step 2: A clinician will review the consultation and if suitable they will issue a prescription which is dispensed by our pharmacy.
• Step 3: Your medication will be delivered using Royal Mail Tracked service.

No. TribElle offers a free online consultation which is reviewed and if suitable a prescription is issued by our clinicians.

Yes, we accept private prescriptions issued from other providers. Please contact us if you have a prescription you'd like filled.

If you experience side effects from your medication, contact our team to arrange a review. For mild side effects, your Patient Information Leaflet (PIL) will include guidance specific to your medication.

If your health circumstances change - for example, you become pregnant, receive a new diagnosis, or start a new medication - please include this in your next consultation so our clinical team can review your treatment. If you're unsure whether it affects your medication, contact us and we'll be happy to help.

TribElle complements your existing healthcare. It does not replace your GP or emergency medical services.

In line with regulatory guidelines and clinical safety, we cannot accept returned medicines once they have been dispatched. You can take unwanted medicines to your local pharmacy for safe disposal or contact the customer service team for a return label.

Medication is delivered in discreet packaging to your chosen address using Royal Mail Tracked Delivery Service.

All our orders are dispatched in plain, discreet packaging. There is no branding or logos on the packaging.

Medications that require cold chain delivery are packed with ice packs in insulated wool cool bags to ensure temperatures are maintained.

Tracked 24 aims to deliver within 24 hours of dispatch and Tracked 48 aims to deliver within 48 hours of dispatch. These are estimated times and not guaranteed.

Tracked 24 - £5.99

Tracked 48 - £3.99

You can track your delivery using the Royal Mail Tracking Service or contact our customer service team and we will investigate and resolve the issue promptly.

Your subscription renews every 28 days from your previous order date. For example, if your order is processed on the 1st of the month, your next payment will be taken around the 29th.

Yes, you can pause your subscription at any time by going to your profile.

You can cancel your subscription at any time by contacting us at contact@tribelle.co.uk. Once confirmed, cancellation will take effect at the end of your current billing period and no further payments will be taken.

If a clinician determines the treatment is not suitable, you will be informed and your order will not proceed. We will issue a full refund.

If you wish to cancel your order, you can do this up to when the order is prescribed. Contact the customer care team for further guidance.

We will notify you. If payment is not resolved for a one off order, you will have to place the order again. If payment is not resolved for a subscription order, your subscription may be paused or cancelled.

We process your information in accordance with UK data protection laws, including UK GDPR.

Your data is only shared with relevant healthcare professionals and pharmacy partners as required to provide your treatment.

We will not contact your GP without your consent. We do encourage you to share your GP details with us so we can inform them, or for you to let them know, so they have an up to date medical record.

You can contact the customer care team via our contact page or by emailing contact@tribelle.co.uk.

You can request a call with a member of our clinical team via our contact page or by emailing contact@tribelle.co.uk.